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Online Privacy Policy

1.       Important Information about this privacy policy

This privacy policy sets out how Cambridge House collects and processes your personal data through your use of the website, (the “Website”).

Cambridge House is the controller and responsible for your personal data (collectively referred to as "Cambridge House", "we", "us" or "our" in this privacy policy).

We collect certain information which can be used to identify you when using the Website. Such information is only used in accordance with this privacy policy.

This privacy policy may be amended or updated from time to time in accordance with any relevant laws or regulations. Please check this privacy policy regularly to ensure you are content with the terms of this policy. 

This online privacy policy is provided in order to advise you of our privacy policy and practices, and to make you aware of the choices you can make about any information we collect and how it is stored and used.

We are committed to respecting your privacy. If you provide us with personal identification details, it will enhance and support your customer relationship with us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2.       What Information is collected?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data. The types of personal data we may collect include:

·         Identity data such as title, name, date of birth;

·         Contact data such as address, email address, telephone number;

·         Geo-demographic identifiers such as postcode;

·         Booking activity via our online system;

·         Marketing and communications data such as your preferences in receiving marketing from us;

·         Other relevant information related to offers and deals (if applicable).

We may also ask for contact preferences and interests, in order to customise our website and tailor experiences to suit your interests. This information is provided to us by you on a voluntary basis.

We do not collect any sensitive personal data such as racial or ethnic origin, or religious beliefs.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel but we will notify you if this is the case at the time. 

3.        How is your personal data collected

You may give us your personal data by filling in forms on the Website or by corresponding with us by post, phone, email or otherwise. This may include requests for information or subscribing to a service. We may keep a record of any correspondence. 

We may receive personal data about you if you book through a third-party website.

4.       How is your personal data used?

Cambridge House will only use your personal data for legitimate interests. We will use your personal data to better understand your needs and to provide you with a better service. Personal data is used to:

·         Notify you of any changes to our service and to keep you updated;

·         Allow us to carry out our obligations concerning any contracts entered into between you and Cambridge House in relation to any service we provide, which may include communications with you via email, telephone, letter or text;

·         Ensure website content is presented efficiently and to personalise the Website and our communications with you.

On some webpages within the Website you are able to opt-in to receive information. If you have opted-in to be kept informed, we may email you with news or offers relating to our goods and services which may be of interest to you. You can unsubscribe from this at any time.

We do not share your personal data with any third-parties without your consent.  

We will provide you with an opportunity to tell us if you do not wish to receive tailored or enhanced information from us based on the personal data provided to us. 

Marketing preferences

Any personal data provided may be used to send you marketing information through social media channels or via email. You can opt out at any time from receiving information from us by contacting Cambridge House. Where you opt out of receiving marketing information, this will not apply to personal data provided to us as a result of a service experience or other transaction.

5.       How is your personal data stored?

If you book with us in person, on the phone, via the Website or using a third-party booking service, your details will be stored securely by us in accordance with this policy.

Any data you provide may be stored and backed up digitally in a cloud. This data is stored with full encryption. By supplying us with the data, you agree to the transfer, storage and processing of your data in this manner. 

To ensure security in accordance with this privacy policy, we will endeavour to take all reasonable steps to protect the data you provide to use. In addition, we limit access to your personal data on a need-to-know basis and do not share your data with any third parties without your consent. Password and firewall protection is used for all computer records.

All hard-copy materials are shredded within a reasonable period once such materials are no longer required. Note we are required by law to retain some hard-copy materials for a certain period. 

We have put in place appropriate physical, electronic and managerial measures to safeguard your personal data and prevent your personal data from being used or accessed in an unauthorised way, altered or disclosed.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

6.       Third-party links

The Website contains include links to third-party websites which we think you will find useful and will enhance your stay. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

7.      Cookie policy and how we use cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual; it helps tailor its operations to your needs and preferences and provide a better online experience. 

Traffic log cookies identify which pages are used which helps us to analyse data about web traffic in order to improve the Website. Cookies also help to identify what you are interested in so that we can send you relevant marketing information. You can choose to accept or decline cookies but most web browsers automatically accept cookies. If you decline cookies, it may prevent you from accessing in full all the information on the Website. Accepting cookies does not give access to your computer or any information stored on your computer. 

Google analytics are used by us to analyse how the Website is used which generates statistical information. 

8.       Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may request details of the personal data we hold about you. If you require information or action to be taken in relation to your personal data, please contact us at  

9.     Website Adminstrator

If you have any questions about this privacy policy, the practices of the Website or your dealings with our Website, please contact: