We are committed to respecting your privacy. If you provide us with personal identification details, it will enhance and support your customer relationship with us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. What Information is collected?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data. The types of personal data we may collect include:
· Identity data such as title, name, date of birth;
· Contact data such as address, email address, telephone number;
· Geo-demographic identifiers such as postcode;
· Booking activity via our online system;
· Marketing and communications data such as your preferences in receiving marketing from us;
· Other relevant information related to offers and deals (if applicable).
We may also ask for contact preferences and interests, in order to customise our website and tailor experiences to suit your interests. This information is provided to us by you on a voluntary basis.
We do not collect any sensitive personal data such as racial or ethnic origin, or religious beliefs.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel but we will notify you if this is the case at the time.
3. How is your personal data collected
You may give us your personal data by filling in forms on the Website or by corresponding with us by post, phone, email or otherwise. This may include requests for information or subscribing to a service. We may keep a record of any correspondence.
We may receive personal data about you if you book through a third-party website.
4. How is your personal data used?
Cambridge House will only use your personal data for legitimate interests. We will use your personal data to better understand your needs and to provide you with a better service. Personal data is used to:
· Notify you of any changes to our service and to keep you updated;
· Allow us to carry out our obligations concerning any contracts entered into between you and Cambridge House in relation to any service we provide, which may include communications with you via email, telephone, letter or text;
· Ensure website content is presented efficiently and to personalise the Website and our communications with you.
On some webpages within the Website you are able to opt-in to receive information. If you have opted-in to be kept informed, we may email you with news or offers relating to our goods and services which may be of interest to you. You can unsubscribe from this at any time.
We do not share your personal data with any third-parties without your consent.
We will provide you with an opportunity to tell us if you do not wish to receive tailored or enhanced information from us based on the personal data provided to us.
Any personal data provided may be used to send you marketing information through social media channels or via email. You can opt out at any time from receiving information from us by contacting Cambridge House. Where you opt out of receiving marketing information, this will not apply to personal data provided to us as a result of a service experience or other transaction.
5. How is your personal data stored?
If you book with us in person, on the phone, via the Website or using a third-party booking service, your details will be stored securely by us in accordance with this policy.
Any data you provide may be stored and backed up digitally in a cloud. This data is stored with full encryption. By supplying us with the data, you agree to the transfer, storage and processing of your data in this manner.
All hard-copy materials are shredded within a reasonable period once such materials are no longer required. Note we are required by law to retain some hard-copy materials for a certain period.
We have put in place appropriate physical, electronic and managerial measures to safeguard your personal data and prevent your personal data from being used or accessed in an unauthorised way, altered or disclosed.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
6. Third-party links
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual; it helps tailor its operations to your needs and preferences and provide a better online experience.
Traffic log cookies identify which pages are used which helps us to analyse data about web traffic in order to improve the Website. Cookies also help to identify what you are interested in so that we can send you relevant marketing information. You can choose to accept or decline cookies but most web browsers automatically accept cookies. If you decline cookies, it may prevent you from accessing in full all the information on the Website. Accepting cookies does not give access to your computer or any information stored on your computer.
Google analytics are used by us to analyse how the Website is used which generates statistical information.
8. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may request details of the personal data we hold about you. If you require information or action to be taken in relation to your personal data, please contact us at firstname.lastname@example.org.
9. Website Adminstrator